Returns

If you receive a product that is damaged, faulty, or unsuitable for your needs, you have the right to return it within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:

The item must be unworn, unused, and in its original condition.

The product should be returned in its original packaging, including any accessories, manuals, or other items that were included with it.

Please note that we do not refund shipping costs associated with the original purchase. To initiate a return, contact us at hello@alite.cc. Once you reach out to us, our team will guide you through the return process, including providing instructions on how and where to send your item.

Shipping and Handling

All packages are shipped as “gifts,” and the shipping costs are fully prepaid by us. This means that, under typical circumstances, you should not incur any additional fees or charges upon receiving your package. However, in the rare event that additional fees, such as customs duties or local taxes, are charged, please be aware that we do not reimburse these costs.

We strive to ensure a seamless and hassle-free shipping experience for our customers. Rest assured, we will never request any additional fees from you after your purchase has been completed and your package has been dispatched.

Processing Returns

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

For any questions or concerns regarding our refund policy, feel free to contact us at hello@alite.cc. We are here to assist you and ensure your satisfaction with our products and services.